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How to provide us a good ID scan

When you provide us a scanned copy of your ID ie. your driver’s license, please take the following guidelines:

  1. Angle: the tilt angle of the document should not exceed 10 degrees in any direction.

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  2. No Margin or Margins too small: it is recommended the document takes up approximately 70% of the image.

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  3. Avoid reflections: we recommend not to use the flash of your mobile device when capturing document images.

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  4. Extraneous objects: make sure your fingers or other objects do not cover document data.

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  5. Good lighting: if the image is too dark or too bright, the document might not be accepted.